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05 · Commercial Due Diligence

Know what you are buying before you sign.

Diligence is worth the most when it changes the price or the decision. The work starts from your investment committee's questions, not a standard checklist.

Typical timeline 4 to 6 weeksLed by senior leadership

When clients call

The situations behind this work.

  • You have a signed LOI and an exclusivity clock
  • Management's forecast looks optimistic
  • The target sells into a niche you do not know well
  • Your lender or investment committee wants an independent view

Questions this answers

What you will know at the end.

  • How big is the target's market, and is it growing?
  • Why do customers buy from the target, and will they stay?
  • How strong is its position against competitors?
  • Is management's forecast achievable?
  • Can the organization deliver the growth plan?
  • What are the risks, and where is the upside?

How it works

Phases and what each one delivers.

Typical timeline

4 to 6 weeks

Scheduled around your exclusivity window.

  1. 01

    Week 1: Frame the questions

    Kickoff with the deal team to agree on the questions that matter for this deal, plus the data request.

    You receive: Diligence plan tied to your thesis

  2. 02

    Weeks 1–3: Market and customers

    Market sizing and outlook, and interviews with the target's customers and industry experts.

    You receive: Market view and customer findings

  3. 03

    Weeks 2–4: Competition and organization

    How the target wins against competitors, a site visit, and management interviews.

    You receive: Competitive position and organization read

  4. 04

    Weeks 3–5: Stress-test the forecast

    Tie each revenue and cost driver to evidence and build base, upside, and downside cases.

    You receive: Adjusted forecast and sensitivities

  5. 05

    Final week: Readout

    A decision-ready report and discussion with the deal team and, if useful, the lender.

    You receive: Final report

What you get

Deliverables.

  • Weekly progress updates
  • Market sizing and outlook
  • Customer interview findings
  • Competitive position
  • Adjusted forecast with sensitivities
  • Final report for the investment committee

Built for deal teams: scoped at kickoff to your thesis, delivered inside the exclusivity window, with findings ready for the investment committee and lenders.

Voice of customer

Hear it from your customers, not just your team.

Most growth plans and deal theses rest on what management believes about customers. Voice of customer research tests those beliefs directly: how customers choose suppliers, how they rate you against competitors, and where they would spend more with you.

Decision factors

The criteria that drive purchases, ranked; specification requirements; how suppliers are evaluated and selected; switching costs and loyalty; and who really makes the decision.

Brand perception

First impressions, the value proposition customers actually see, and why they award business to you or to someone else.

Performance and capabilities

How you score on the criteria that matter most, which capabilities customers value, gaps in your offering, and the quality of account management.

Market and opportunity

Customers' own outlook and demand for your products, how well you adapt to change, and specific ways to grow the business with each account.

Competitive position

How customers compare you with your top competitors, what competitors' value propositions are, and gaps no one in the market fills today.

Depth

Interviews

One-on-one conversations with customers, former customers, and prospects. Smaller samples, rich detail on motivations and experience.

Breadth

Surveys

Structured questionnaires for statistical confidence across segments, from dozens of accounts to more than 20,000 respondents.

Where it fits

Built into strategic planning, market research, organic growth, and commercial due diligence, where it becomes customer due diligence on the target.

See voice of customer work →

Example engagements

Related work.

Representative engagements led by Stradaro's leadership in prior roles.

Commercial due diligence

Private equity buyout in commercial vehicles

Led commercial due diligence on a middle-market component supplier: market, competitors, customer interviews, forecast validation, and organization.

The acquisition closed.

Commercial due diligence

Strategic acquisition in industrial equipment

Led diligence for a corporate buyer acquiring an equipment manufacturer, including customer interviews and purchase-criteria analysis.

The acquisition closed.

Cross-border diligence

Japanese buyers acquiring in the US

Led commercial due diligence for several Japanese-headquartered companies acquiring US businesses in ingredients, distribution, and industrial components.

Findings shaped price and post-close plans.